Become a friendlier person
- Don't Criticize, condemn or complain
- Give honest, sincere appreciation
- Become genuinely interested in other people
- Smile
- Remember that a person's name is to that person the sweetest and most important sound in any language
- Be a good listener, encourage others to talk about themselves
- Talk in terms of the other person's interests
- Make the other person feel important- and do so sincerely
Dale Carnegie
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